Vivian Dalton is a switchboard operator in 1950s Wooster, Ohio. She and the other operators at Bell aren’t *supposed* to listen in on calls, but how were people supposed to fill their days before reality TV?! Unfortunately for Vivian, she taps into a call that completely upends her uneventful middle American world, and all of Wooster ends up shaken as a result.
THE OPERATOR by Gretchen Berg is a terrific book. It’s a commentary on small town life in the 1950s and an examination of family relationships and dynamics. Although I don’t expect character-driven novels to have a lot of action, this one delivered in that, too. I also loved the historical aspects of Vivian’s story—especially the moments spent at the switchboard. My mom was a switchboard operator in Michigan in the 1950s, and I worked at an answering service that had the last functioning cord switchboard in that state during my college years (yes, I’m old), so every time Vivian walked into work, I had a glimpse into my mom’s past while revisiting my own.
You don’t have to have a background that matches the storyline to appreciate this book. Gretchen Berg writes wonderfully well, and there is enough humor and action to keep you turning pages even if you can’t get invested in the characters—though it would be hard not to find someone in the book with whom you can relate. Vera, Vivian’s older sister, is consumed by jealousy for her prettier sister, and their younger sister, Violet, is just trying to keep the peace. Vivian also has a teenage daughter who is alternately mortified and mystified by her mother, and the men in the story—while taking a back seat to the women—add color, depth, and necessary detail to the plot.
I really hope that Gretchen Berg has more books in mind. If she’s taking requests, I want to hear more from Charlotte, Vivian’s daughter, and I need to know what happens to that “four flusher” Betty Miller! In the meantime, I’ll share the book with lots of people so that I can talk about the people of Wooster, Ohio for a while longer.
My thanks to Book No Further bookstore in Roanoke, Virginia and the publisher for a copy of an ARC of the book in exchange for my unbiased review.